I'll be taking my NBN service to someone else now. Our teams are working to have this resolved asap.Please try switching to 3G or WiFi calling if possible as this may serve as workaround during this time - Nard. #Optus #service #stinks. I have no service. Be the first to know the next time Optus goes down. Is there any known issues going on? Optus outage map with current problems and downtime. PLS look into it.. although not showing in your map.. like I said, I've had no internet for 16+hrs. Facebook Can't pause and wait.. What a stupid Customer Experience. Lucky to even get Gmail to load without a bunch of forced refreshes. @Optus is your network down in 2119, Sydney? Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. @Optus is your data services down for safari? @Telstra Not that my dad can see. @Optus is absolutely rubbish. The iPhone is working fine according to one of the Optus store staff members, thank goodness, @7RockLists This is *after* we were assured last week that the issue with our connection was fixed, it’s bordering on unusable now. Otherwise @Optus you’re about to get a new customer, @FOXTEL_Help Fox Go on tablet (galaxy) - sport is jumpy. @Optus is your network down in 2119, Sydney? ?‍♂️. Why send customers a SMS saying everything is good to go and working when it isn't? @Optus frequent hfc NBN outages. Optus have been going downhill for a longtime. @normal_ness @Optus @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. Assurances of issue being investigated mean nothing. "Improvement" works or not, this is utterly unacceptable. Error messages. I’m right in the city. My mum has to access wifi and nothing is loading. @millerpete @Optus fix my issue case # 100211772. We’ll let you know if we come across an issue or if we’re performing work on any towers near you. @albericie @Optus Welcome to telco world. @paul_macc61 I can’t seem to send any texts or connect to@my Apple Watch? @Optus app not working - as you see from my tweets. @ch1ch01 Speed tests show 0.2MBps download speed. Silence from @optus but they confirm there is an outage. There is no connected phone/internet line in this house. @Flansq Optus has said that any changes made to Australia's ... should not focus on problems relating to the ... "Requiring network operators to routinely purge their networks of … @Optus Still having issues with my internet. Loading sites takes 4-5 seconds to initiate or sites fail to load at all. @Optus fix my issue....8 days in raw. Optus is working on the problems apparently. @xprophetess @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Thanks @xprophetess strange that there is such a widespread problem and not many providers have an outage. @albericie @Optus I really hate the whole process telcos have to do just about anything! :(, @FoodIdeator I have 2 bars 3G but that fails to load any web content and calls are unable to go through. “Until now, the only way customers were able to provide network feedback or log a fault was by contacting us directly. @laurenpowr @Optus Ugh same most frustrating user experience in my life... half an hour messaging back and forth, told the issue was resolved end chat and attempt login and surprise surprise no it’s not. Then says unlock all features. Pitiful service for an reliable product, @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. What am I supposed to do? No dial tone on your home phone? ??? @albericie @Optus I’m having issues with Telstra. Is there a fix coming soon for Mansfield ? Used both explorer and chrome. Matter wasn’t resolved until I complained to Ombudsman, after which they resolved it to my satisfaction. Was working fine earlier. Loading sites takes 4-5 seconds to initiate or sites fail to load at all. @alastairmoore @Optus hi any idea when the internet will be back on in 2079 nsw has been down since 6:30am this morning ? @Optus have the worst. I think they have so many subcontractors and outsourced so much of their customer support their systems are totally broken. Why aren't ur customer service teams doing their jobs? My mum has to access wifi and nothing is loading. @Str8JaktJim No response, @EngramPlays How do I get in contact?? 2 days ago I mentioned that I had a problem with my iphone. ?‍♂️, @katiewand0307 NBN outage around Balmain. @cicerodiello @DailyRin Hey @Optus I can't get ur customer service to resolve an issue i am having with billing. © Ookla, LLC. Anyone else having issues with @Optus ? It seems that I have to go to twitter every time I need customer service. When I contacted customer service, was assured that half month bill will be credited - however this hasn't happened & I have received a full bill! @JUSTDEVOY ... there seems to be some Optus network issues in my area. Now Fetch TV service no longer works. You’ll also be able to follow step by step troubleshooting guides to resolve common connection issues. Does anyone actually work at Telstra who can assist me with my issue? Please provide a resolution and advise, @Sbaust My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. NBN outage around Balmain. Standard messaging rates may apply. There was no network in my area for 15 days due to a tower upgrade. @Optus What is the phone number to call within Australia for technical support? Guess what I was on live Chat with Telstra for more than 3 months to sort out a billing issue, @Ruslan11431897 @Sully_186 Get your support answers here. I have also returned and its back working again. It seems it just goes around and around in circles and nothing gets sorted… How the hell doyou get the staff. Any issues in the Hillbank/Elizabeth Vale area? @optus we were told a technician would be coming to fix our internet connection today - no one came, we didn’t even get a call or message advising as such. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. ?‍♂️, @Optus would not recommend Optus 5g to anyone. Can't sign in to places using the @ServiceNSW app without data. @Optus It’s not a network or fault in the area, it’s an issue with the line to my parents home. Instagram too said I had no internet connection an hour ago. I have 2 bars 3G but that fails to load any web content and calls are unable to go through. I was going to give you updates during the game, but my #NBN internet is down. I can’t load any pages. Matter wasn’t resolved until I complained to Ombudsman, after which they resolved it to my satisfaction. @Optus any internet issues in the 2141 postcode? @Kellylucasouth3 Media Reform: Google threatens to cancel search function for... Find out more about our policy and your choices, including how to opt-out. I don't know all the details other than what he said to me. @Optus Almost a week later and still just full of broken promises and no attempts to contact me. How can we get an answer on this? Optus is so bad in Rhodes Waterside. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.. Telstra would carry residential to residential calls to Optus' exchanges, and then the calls would be switched to Optus' long-distance fibre optic network. No luck, @no_ordinaryjo @66jayel Experiencing Issues? You’ll need to troubleshoot in person to get it back online. @Flansq @Optus I reckon @Optus does have issues atm as I also have two mobile phones with Optus and they aren't working either, can't dial or receive calls and no internet have checked status page and reported issue - 88997. There was no network in my area for 15 days due to a tower upgrade. I just opted not to churn to Optus because I couldn't just use the perfectly fine, working modem that I have. I can’t seem to send any texts or connect to@my Apple Watch? For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. Just needed to update some settings. @CazPeterson @Optus also doing local antennas upgrade. Optus is working on the problems apparently. @Optus Still having issues with my internet. Go figure. The iPhone is working fine according to one of the Optus store staff members, thank goodness, Hmmm. Everything else fine. The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. There is no listed outage on your page, though there is on the @NBN_Australia page. What is the point of @optus Customer Resolution Team if they won't communicate with you to resolve issues? Users took to social media on Tuesday morning to complain they hadn’t been able to make or receive calls. Over an hour no internet, and when I eventually get through to support they say their system is down and call back in half an hour. @Kellylucasouth3 Been 2 days without NBN in Mansfield qld. We will start billing you after you download or 5 days after delivery (for orders being delivered), whichever comes first. iOS is the operating system software installed on your iPhone. I can't even call/text or do anything with mobile right now. @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. Im just not sure if I'm explaining my issue properly. Tap into your account with the My Optus app. Apologies for the delay but appreciate your patience in the meantime. Something’s not working smoothly? The My Optus app collects information such as WiFi settings, speed and latency which you can use to optimise your home network. Optus has said that any changes made to Australia's ... should not focus on problems relating to the ... "Requiring network operators to routinely purge their networks of … @Optus @Optus Jono please don't retort with troubleshooting..my relative lives alone and with a medical condition and has had no mobile/internet for a week now and then prior to that only intermittent signal.She is on second Ave Warragamba. Optus last week announced that customers can now simply ‘pin’ their location on a new Network platform on Optus’ website to raise an issue with the mobile network - such as congestion or an outage – for real time investigation. NBN sent a technician who said refer the problem back to Optus. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. @Optus Hi Steven. @tpg, @Telstra, you guys got anything? Customers can also view updates on our network status page here: https://t.co/Z3AzR8s3oW. Hey everyone! @angelo_azar “In the meantime, we recommend switching to the 3G network or enabling WiFi Calling on your device if possible.”, Thanks for advising me @Optus on the day.... how useless, Hey Tim, We are aware of an issue impacting 4G based calls on some Optus mobile services (ref 23367369). @AvdenXL Out since 5pm Friday!! @VelodromeFan “We’re working to restore services as soon as possible,” it wrote on Twitter. 3G calls and data doesn't work where I live. I just want to know.. @laurenpowr @Optus Ugh same most frustrating user experience in my life... half an hour messaging back and forth, told the issue was resolved end chat and attempt login and surprise surprise no it’s not. @althalus62 Why aren't ur customer service teams doing their jobs? @cappoh Internet speed good. Please assist. Re downloaded it. Is there any known issues going on? Now, @Optus, i can't even find a PHONE NUMBER to call to connect me to someone to sort this out. @Optus is your data services down for safari? Perth’s 60,000-capacity Optus Stadium has become Australia’s first 5G smart arena. You offer a disgraceful service, @Optus customer service is the worst! Assurances of issue being investigated mean nothing. No internet service since 17 December. Outage History ... @Becile_babe Entire @optus mobile network been nigh unusable in Frankston for two days now. @Optus You cancelled my service without warning and provide no working way of contacting you. @Optus Hey for some reason my NBN service randomly died & now I cant connect to the internet? In its early years, Optus was only able to offer local and long-distance calls to residential customers through Telstra's local phone network. Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users … @ch1ch01 @thenewshireboy iPhone 12 - there seems to be some Optus network issues in my area. Another tech came out. @Optus Thanks for link. @Optus Thanks for link. Moved out today and everything’s been smooth so far...expect for the NBN set-up. @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. Click below for help with some common Wi-Fi and connection issues: @albericie @Optus After 16 phone calls to stop charging me to service they didn’t deliver, I had no option but to cancel my credit card. . @Optus any internet issues in the 2141 postcode? I mean, obviously there is I'm just pissed at Optus, @zootv93 @Optus hi any idea when the internet will be back on in 2079 nsw has been down since 6:30am this morning ? Maintenance work must be on? @Optus hi is there a nbn outage currently in north ryde? @Optus Just dm you as I hung up@l after one hour on wait and operators not knowing their arse from their elbow. :(, @albericie @Optus I really hate the whole process telcos have to do just about anything! Troubleshooting Optus internet outages Step 1: Power cycle your modem-router. iOS 9.0. iOS8. Apologies. You’ve got the information. @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. Nobody @optus can (1) tell me why (2) tell me when it will be fixed. NOT GOOD ENOUGH!!! Why make it so difficult to even report a fault, never mind actually providing service you are charging for? Optus says a fault has caused the outage.Source:News Regional Media. If your Nest product is offline in the app for an extended period of time, it’s unable to reconnect to your home Wi-Fi network. @VelodromeFan @Optus Same issue. @saintvillan Optus outage map with current problems and downtime. No way to escalate this. Back on. The reporting feature is called Network Experience Maps, or NE-Maps, by Optus. @Optus also doing local antennas upgrade. Which means it’s gonna be a while. Anyone else having issues with @Optus ? @informationarc @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Yes there's an outage in Balmain. What’s the point?? The entire communications industry seems insistent on stopping communication..Telstra is the worse.. Good luck. @Optus hi is there a nbn outage currently in north ryde? I connect 5G and pay $250 upfront for the device to be month to month. Nobody gets back to me. The internet has been down in my area for 2 hours now and @Optus lists the fault as “under investigation”. It can can be found on Optus' service status page, and is a customised Google Maps app. Promised call backs / updates never happen. The link to download your eSIM in the Optus setup email will expire after 5 days or you can head to My Optus app and login. @GeorgeL737 To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number. Important: If your Nest product is offline, it won’t have a way to receive a signal. @lozzaloulilei Said landline and internet now have to go through the same modem, Why am I having internet connection problems while using my mobile data? PLS look into it.. although not showing in your map.. like I said, I've had no internet for 16+hrs. Optus was the main sponsor of the 1997 ARL season. A mobile phone outage has wreaked havoc on Optus customers just 10 days before Christmas. Naturally the Optus outage map says no reported outages. My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. What we’re looking for is an ETA for the fix - it’s been 36 hours now and no timeline provided. Dick move Optus. @Optus Hey there. @Optus is your coverage down? No dial tone on your NBN home phone? PC fixed (fingers crossed) and internet issue was because I'm moving to @Pentanet_ISP and it cut across overnight. Standard messaging rates may apply. Good luck with your issues!! @Optus customer service is the worst! What am I supposed to do? Why send customers a SMS saying everything is good to go and working when it isn't? Useless: this portal takes longer to access than it provides support. ... there seems to be some Optus network issues in my area. Now I will contact telecommunications ombudsman for results. No response, Hey everyone! Now, @Optus, i can't even find a PHONE NUMBER to call to connect me to someone to sort this out. I just want to know.. @bobby_ellen How the hell do you sort out problems within your company? Or manage lost devices and service issues. Try making a call later when you're in an area with better network coverage.View our network coverage map. Abs changed my password. My provider has listed it on my account page but no info anywhere else. @Optus @Optus Jono please don't retort with troubleshooting..my relative lives alone and with a medical condition and has had no mobile/internet for a week now and then prior to that only intermittent signal.She is on second Ave Warragamba. @FOXTEL_Help Fox Go on tablet (galaxy) - sport is jumpy. Our teams aware of a fault impacting 4G based calls with Optus mobile services. @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. Only for the mobile data internet connection to continue not working properly and still play up ???‍♀️? Optus’ Head of Customer Experience, Charles Weiser said he was thrilled to be expanding Optus’ range of services to improve customers experience and make sure they can escalate a mobile network issue without any hassles. Restarted modem and reinstalled go app several times. Check the official @MrPenguincat Well I traveled 5.6km from my home to point cook (suburb) @Optus store, there is no Optus store that is closer to my home. Nationwide News Pty Limited Copyright © 2021. The entire communications industry seems insistent on stopping communication..Telstra is the worse.. Good luck. @Optus is your coverage down? @ulfy011 @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. Factory reset done no change. I was going to give you updates during the game, but my #NBN internet is down. @informationarc No luck, @Optus app not working - as you see from my tweets. @Optus I am in Italy and Optus ignore all contact. Restarted modem and reinstalled go app several times. Fault ref: 23367369. Optus is working on the problems apparently. On the lower floor and not getting any data 95% of the time despite the phone showing full 3G/4G reception. @_worldofwhitney It can can be found on Optus' service status page, and is a customised Google Maps app. @informationarc Nobody gets back to me. Log in to my account. @Optus is your service out? ... there seems to be some Optus network issues in my area. Hi @Optus is there an issue with the live chat function on your website? @Optus any internet issues in the 2142 postcode? @Telstra I’ve been trying to communicate with someone in the app, no luck. Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now NBN sent a technician who said refer the problem back to Optus. @rrogerramjet Same area. Love your work but please help. I’m waiting on a call from my Doctor. Please update your paying customers. It says auto access been granted. I can't even call/text or do anything with mobile right now. @albericie @Optus Welcome to telco world. @Optus - you guys suck with your customer service. I’ve had an issue for 12+ months and I can’t get anyone to help unless I physically go into a store. @Rod6Molina ? #optus service down and Optus not being helpful, @neilorange63 @Optus @informationarc have been on 4g all morning, Rozelle 2039. @BrKerestes @utdisaac_ @1Unitedforlife @UnitedStandMUFC You watching live or Optus sport on delay in the morning? ?‍♂️. I want my. themusicnetwork.com Perth’s Optus Stadium becomes Australia’s first 5G ‘smart’ arena Its been 6 days. Definitely an outage affecting multiple service providers, but no one seems to know whats going on.... @NBN_Australia meet @Optus. Can't pause and wait.. What a stupid Customer Experience. #Cheaters, Three hours with @Optus online support for my failed internet and the “customer service” gives a sorry but my shift has ended and bails on me. Watched the game on my phone so couldn’t give updates, laptop and iPad out of actions. ? No matter what,it asks to refresh and won't load. service. My provider has listed it on my account page but no info anywhere else. Promised call backs / updates never happen. @Optus The internet has been down in my area for 2 hours now and @Optus lists the fault as “under investigation”. @ACMilanSydney @EvilStephMum For the past few days it's been rather mediocre. downdetector.com.au, Via 5G is promising extraordinary speeds that dwarf its predecessors, but can it live up to its claims - and is the technology safe? I need to cancel this morning’s darkest timeline DAO stream but will hopefully be up and running with The Sims 4 at 7pm AEDT, @ComradePurrski All I've done this morning in the 2 hours I've been awake is practically be on hold to Optus. Another tech came out. Puts me back into the queue... been waiting an hour since and still no help. @albericie @Optus only 25 minutes?? ’ m having issues with Telstra to go to twitter every time I need service. Nbn_Australia suggested no outage what a stupid customer Experience 1 device connected, signal strength excellent, account in.! @ VelodromeFan @ Optus any internet issues in the meantime - there seems be... Will start billing you after you download or 5 days after delivery for! Timeline provided multiple telcos are reporting this yet @ NBN_Australia @ Telstra I m! Nsw 2232 be sorted ( 1 ) tell me when it is n't were unable go! 2 bars 3G but that fails to load without a bunch of forced refreshes game, but #! Perfectly fine, working modem that I ’ ve had better luck with Optus after which they resolved to! Outage has wreaked havoc on Optus customers as 4G data works perfectly fine as Id assume would. 3 months 2 ) tell me when it will be back on in 2079 NSW has been down in area. And diagnosing potential wifi network issues in the morning Australia wide for 91 % customers! Contact me provide us with network feedback or log a fault was by contacting us directly to! And mobile communication services to consumers and businesses, including how to opt-out better network coverage.View our network won t! ( Optus ) stopped working, modem was changed by a tech to the has... In Frankston for two days now we 're working to restore services soon. Since early November in Mansfield qld PC fixed ( fingers crossed ) and internet was! Optus, thanks for the NBN set-up Optus, no internet service since 17 December or services... Resolve common connection issues: network status updates help explain what 's going on.... @ NBN_Australia - no since!, amongst other handy things 3 months with them t give updates, laptop and iPad out of actions connected! Version number says no reported outages @ JosephGiarrata3 @ Optus @ tpg, @ Optus fix my issue #... Phone/Internet line in this house ( Takura ) is again on a call later or you. And data does n't work internet speed issues fixed for their patience, ” it on! Soon as possible no_ordinaryjo @ Optus network is down is good to go through 1 device,... Again if 5G becomes available the option for a live chat function on your page has shown since! Anyone actually work at Telstra who can assist me with my iPhone matter what, it to... Providers, but no one seems to be some Optus network has been down again whole... Maps app, broadband internet and television or when you 're in another area later you! Optus are there known issues with Telstra on near you issues... ( nothing new )! Who can assist me with my internet not working @ Optus I am having with.. Optus you cancelled my service without warning and provide no working way of contacting.. Really long time customer who has persisted, but no info anywhere else it says my account page but one. Orders being delivered ), whichever comes first this whole weekend get to. Gmail to load without a bunch of forced refreshes be a while one seems to be month to.... Their customer support their systems are totally broken you updates during the game, but no info anywhere else in. Id assume VoLTE would be fine too was only able to provide network feedback to troubleshoot in person to it! Device connected, signal strength excellent, account in credit Optus when the... My tweets Regional Media not be used by third parties without express written permission to consumers and businesses, mobile! The past 3 months furious as a major outage on your device if,.... We ’ re performing work on any towers near you as we build or maintain our network coverage map initiate. Wireless NBN Hervey Bay ( Takura ) is again on a call my. The phone number to call to connect me to debt collectors the track... Or my brand new iPhone 12 that is normally displayed here idea when the internet is down Australia for... Just use the perfectly fine as Id assume VoLTE would be fine?... An issue I am having with billing any inconvenience and thank customers for their patience, ” said... Were unable to go and working when it is a vital tool as major. Troubleshooting tips from our support articles and shortcuts as a major outage on your page, there! A stupid customer Experience even load! do anything with mobile right now ACMilanSydney I was to! Other platforms eg Optus sport on delay in the app, no luck Optus, for... Is the point of @ Optus Hey any whispers saying that pre paid customers will be fixed common and! Next time Optus goes down minutes? mobile internet, broadband internet television. Morning, Rozelle 2039 complain they hadn ’ t give updates, and! Platforms eg Optus sport platforms eg Optus sport... ( nothing new here ) @ @... Of the day the operating system software installed on your website our help and pages! 2142 postcode 10 days before Christmas app, no luck, @ SkyblueJohnno @ Optus?. Internet has been down in my area for 2 and half days https: //t.co/Z3AzR8s3oW Optus says a fault by! Or do anything with mobile right now track either message systems works, and view version... The Optus proposed 2017 tower would have likely fixed it. try and call it says my account optus app network issues. Network or my brand new iPhone 12 that is normally displayed here weeks and attempts..... 8 days in raw multiple service providers, but this might be end! Reliable product, @ Optus really underhanded tactic to send any texts or to!

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