1; 2; 3; Next. I responded to the customer through the amazon messaging system that USPS claims it was delivered, and when. That’s a pretty big window. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing. Namely, when the UPS driver completes the delivery, the package’s tracking status or a delivery notice (the UPS InfoNotice) should indicate where it is. Well, don’t worry, we may have solutions to these problems. I will contact USPS first thing in the morning. A. AlimNassor Banned. I had over 14 customers contact me this week, 4 were from this morning. When I put in the tracking number on the Post Office's website, it says it was delivered on 12/24. I call JCP again, and a very helpful service rep takes ownership of the problem. Join Yahoo Answers and get 100 points today. 6 months ago. My BF is going into labor today. Today (1/8) the customer messaged me saying that they still hadn't received the package. My parcel tracks as delivered but my customer has not received it. I shipped a package to a customer on 12/21. If your USPS missing package says delivered on the tracking status, but you have not received it, you can do the following: Request for a Refund: Since you have lost your package, you can file a refund. However, I checked all around my front porch, my mailbox and in the bushes and there was no package. Who prevails when the delivery is confirmed but the customer says they didn’t receive it? I’ve been sent back to the shipper to investigate. I was glad they did, since I got it on time. I would pay 100 dollars for Chi girl just to fart in a plastic bag and have it sent out via UPS package to me. Today (1/8) the customer messaged me saying that they still hadn't received the package. ups says delivered but no package ? I am surprised that this is the stance of PayPal. I believe everything is on the up and up with her. I purchased an item ($215) and paid with Goods and Services. It's estimated that nationally some 3 billion packages were delivered between Thanksgiving and Christmas. (You can see the transfer to USPS if you track the package via the UPS tracking site.) How do you report a missing or stolen package to UPS? As you can imagine, I have a number of upset customers. Hence, when the USPS is already lagging behind, to move the packages quicker, they often skip the scanning which leads to the USPS tracking … The courier tracking Id shows up on the tracking system thus indicate wrongly. We can help you get UPS's attention and get better help faster. Give it another day (do not count operating business day). However, I honestly did not get the package. Hi, I got a couple of packages that was suppose to come today and it never did but I got a "your package has been delivered" UPS MyChoice notification and on the expected packages this was the delivery proof: "delivered: front door". Happens to me pretty regularly when Amazon ships via UPS and then the local delivery (also to my workplace) is handed off to USPS. I am not aware of any mind readers on Quora so how would we know if it’s going to get there or not? What should I do now? Relevance. I have no idea what a parcel locker is, and there’s no mention of a parcel locker on the order. Learn about Claims Subscribe http://bit.ly/2lXmu5b When "UPS" Says They've Delivered The Package What happens if you receive a notification saying “UPS delivered” but there's no package on your porch? BUT the original delivery date was today (it got "udpated" to yesterday when it was "delivered"). I sure hope you would be willing to help one more person. Tracking says it was delivered this morning at 8:50am. New comments cannot be posted and votes cannot be cast. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Anonymous . All customers get FREE Shipping on orders over $25 shipped by Amazon. UPS says package delivered but it's not here My last Sephora order should've been delivered today and according to my tracking it was delivered this morning at 11am. So I am seeing an huge increase in the number of packages that are being marked delivered when the customer has acually not recieved them. I'm worried now that the driver delivering packages in my area is not very good at their job :/. But I've been home, nobody has been here, and it was never delivered. In my area I have had similar issues with Fed Ex (about 3 times and I live in fairly small town), they said they delivered something and then it shows up a day or two later, because either they dropped it off at the wrong address and my neighbor brings it over, or say they delivered it but didn't and then like magic it … Same happened to me today. If no InfoNotice is present, it means the package either hasn’t been delivered or has been lost or misplaced. Live in a house with an atrium where they always open the front screen door and leave packages. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Looks like you're using new Reddit on an old browser. UPS Package says Delivered, but I haven't received it? If it's not delivered in 3-5 days, call and give them your tracking number. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). If you have ordered something on Amazon but the package is not delivered yet then there are a few things you should do. This could be for several reasons, including issues with package safety, the delivery address, or accessing the delivery location. Something doesn't seem right. Status Not open for further replies. Hi, I got a couple of packages that was suppose to come today and it never did but I got a "your package has been delivered" UPS MyChoice notification and on the expected packages this was the delivery proof: "delivered: front door". I was home all day and so was my mom shouldn't they knock really loud at your door and then leave it there when they deliver something? Favorite Answer. I got a text at 5:47pm that my package was delivered near door.I never hear a knock on the door, I checked by my door and nothing, asked my neighbors and nothing. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. With UPS, if you’re the recipient, you are going to need to contact the shipper, because all reports of lost packages and claims must be filed by the shipper. I've called UPS to file a claim, and talked to my sender. Why is that? But the refund is not provided for every mail class. I'm wondering what kind of outcome I can expect from this "investigation" from UPS, and if they somehow delivered my package to the wrong place, will they take blame or will it be a loss for me? USPS online says the package was delivered when it actually never was! Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. It's a customer's package. Department. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival ; Was this information helpful? Probably a "runner-gunner" driver who misdelivered it trying to go ffffffffffffffffaaaaaaaaaaasssssssssssssssssttttttttttttttt, it was delivered to the wrong house, got it back. tracer/ driver follow claim takes 8 days to be processes. UPS says they delivered my package at the front door, it isn't there. Package says "delivered" but UPS driver never came by. The USPS delivery always arrives on the day after I get the delivery notification e-mail. At that time, USPS skips the scanning of the packages to cope up with the delay as additional scanning would call for more processing time. Annoyed not sure who to call; BB, UPS or USPS. they will make 3 attempts to do so. UPS immediately contacted their driver and, within minutes, called me back to let me know the driver had delivered the package to the wrong address, and that the driver was enroute to retrieve the package and deliver it to my address. Answer Save. Tracking status delivered – package didn’t receive. Unlike private carriers like UPS and FedEx, USPS is not allowed to stop accepting packages. What can I do? Hi, I got a couple of packages that was suppose to come today and it never did but I got a "your package has been delivered" UPS MyChoice notification and on the expected packages this was the delivery proof: "delivered: front door". I suspect either the label was created on 6/6 at 10:30am but the package was not brought to the UPS store untill 6/7. hey, thank you for the quick response!, do you know how good are their "investigations" are? 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